Clean Bins.
Trash Day
Handled.

Weekly roll-out and return of qualifying provider-issued carts, plus professional cleaning once a month for up to three bins. Additional bins cleaned are $15 each. Vacaville and Dixon. Month-to-month, paid in advance.

No. Weekly bin service. Monthly professional cleaning. On your assigned monthly cleaning week we clean after collection and before returning the bins.

Up to three. By default we clean the three most in need, or you can designate specific bins and change your preferences. Additional bins cleaned are $15 each.

We handle all qualifying standard wheeled trash, recycling, organics and other approved carts assigned to your residence by the local collection provider, with no per-cart movement fee. Carts must be safe to move, not dangerously overloaded, generally allow lids to close, and have no loose waste piled beside them or unsafe/prohibited materials. Bulky items and junk removal are not included.

Roll-out and return continue every collection week. Professional cleaning remains once per month on your assigned week.

No. We agree on exterior access and cart locations beforehand. Happy Bins does not enter the interior of a residence.

The afternoon/evening before collection, approximately 3:00–7:00 PM. These are operating windows, not exact appointment guarantees.

After collection, approximately 4:00–7:00 PM, to your designated return locations. Timing is approximate and can be affected by provider or service delays.

We make every reasonable effort to follow known provider changes. Please share schedule information we may not have. Property owners/managers can provide the annual provider calendar for each property; last-minute changes are not always known.

Provider skips, delays and rejected carts are different from Happy Bins service failures. We document the issue, notify you and ask whether carts should stay curbside or return. We follow your direction when reasonably possible and may make a second return attempt after communication. Unlimited extra trips caused by provider failure are not guaranteed. Contact us separately about a missed Happy Bins visit so we can review and address it.

Tell us about existing damage so we can assess whether the cart is safe to move. If damage is noticed during service we document and notify you. A damaged provider-owned cart may require a provider repair/replacement; we review any concern about Happy Bins handling separately.

We support agreed gate-code, unlocked side-gate or lockbox/code access. If blocked, we reasonably attempt to knock, call or text according to your preferences and document/notify you. A safe visit may be skipped; a return attempt depends on route availability and is not guaranteed. Repeated access problems may require corrective action, a pause or discontinuation.

Secure pets when they could interfere with safe access. If an animal creates an unsafe condition, we stop, document and notify you, and resume only when safe for people, pets and the property.

Yes. Storage and return locations can differ, and individual carts can have different return instructions. Your property instructions stay with its service record.

Keep scheduled bins empty until cleaning is complete. We do not normally unload household waste. If the provider has not emptied a cart, we may wait when practical or reschedule. If it has been reloaded, we may clean another eligible empty cart, reschedule, or discuss an additional handling charge for substantial contents. No specific handling fee is promised.

Yes. Default is the three dirtiest eligible bins; you may designate specific bins and update the selection. More than three cleaned bins adds $15 each.

Yes. Reactivation requires your request, route availability confirmation, payment and assignment/reconfirmation of the service cycle if needed. Pausing does not permanently reserve an old route slot.

Submit cancellation in writing by text or email before the next billing/renewal period. No prorated refund after the billing period’s service has begun unless Happy Bins is unable to provide the service.

Yes. No long-term commitment. Account changes and cancellations still need to be communicated before the next renewal period.

Yes. Payment must be received before service. Your monthly service/billing cycle begins after payment and renews on that cycle. A mid-month full $99 payment receives the full included monthly cleaning and a newly assigned recurring cleaning week. Card-on-file/autopay may be preferred; other accepted payment methods remain available. There is no built-in grace period; unpaid/failed accounts enter Payment Hold.

Yes. We support requesting, billing, property-access and problem/emergency contacts, plus property-specific instructions. Trash-day care can be part of the property routine, like landscaping.

Yes. For one to five, enter each property individually. Each retains its own service and billing record, even with consolidated payment. Base expectation is $99/month per qualifying property; any portfolio pricing needs separate approval.

We start with a Portfolio Review: count, cities, property types, contacts, billing preference and optional representative addresses. We confirm scope before asking for a full property list. No automatic quantity discount.

Yes. Your guests don’t need to know when trash day is. We plan service around collection, access and your instructions, including whether service continues during guest vacancies.

$35 per collection cycle, paid in advance, for roll-out and return of eligible carts while you’re away. Choose specific collection cycles; being away does not automatically select every week. Ongoing second-home care can use monthly Concierge.

No. Professional cleaning can be requested separately at normal applicable cleaning pricing, confirmed before service.

Choose whether customer-facing photos are sent and which types you want. No photo-delivery preference is preselected. This is separate from internal operational documentation of blocked access, damage, condition, safety or disputes. We do not photograph through windows or unrelated private areas.

Yes: Text, Email, Both or None, with no preselected choice. Choose reminders, gate reminders, bins out/returned, cleaning completion and service-issue updates. Local requests do not send messages.

A 10% discount on the full monthly total, including additional cleaned-bin charges, may apply to a qualifying military member, veteran or first responder who is the resident/occupant receiving residential service at that home. It does not automatically cover owner portfolios, management companies or investments. A qualifying tenant receiving service at their residence may qualify. Verification happens during confirmation; no sensitive proof upload.

Unsafe or impractical conditions — severe weather, flooding, wildfire, unsafe air, extreme heat, road closures, equipment failure or emergencies — may require delay/rescheduling. We make reasonable efforts to notify you.

No automatic transfer to new residents, tenants, owners or managers. Contact/ownership/occupancy changes need review to update authority, billing, access, discount eligibility and privacy.